Terms and Conditions

1. About us and these terms

These terms apply when you buy from honeyfieldsbeefarm.co.uk. They are a contract between you and Honeyfields Bee Farm, so please read them before you order.

By placing an order you agree to these terms. If you do not agree to them, please do not order.

These other pages are part of your contract with us: our Delivery and Shipping page, our Sale of Live Bees Policy, and our Privacy Policy. If they conflict with these terms about live bees, the Sale of Live Bees Policy applies.

Buying for your business. The consumer rights in sections 4 and 5 apply only to people buying for personal use. If you buy for your business, such as wholesale or bulk honey, please tell us about any problem within 7 days of delivery. Contact us for trade pricing and terms.

2. Orders, prices and payment

How to order. Add items to your basket, then follow the checkout instructions. You can review your order and correct any mistakes before you pay. The details you give must be accurate, and you must use your own name.

When we accept your order. The automatic email you receive after ordering confirms we have received your order. It does not mean we have accepted it. A contract is made when we email you to confirm dispatch or, for nucleus bookings, when we confirm your booking. If we cannot accept your order, for example because an item is out of stock, we will tell you and refund anything you have paid.

Prices. Prices are in pounds sterling and include VAT where it applies. You will see the total price, including delivery, before you pay. We may change prices at any time, but not for orders we have already accepted. If we find a pricing error, we may cancel the order and refund you.

Payment. We accept the payment methods shown at checkout: credit and debit cards, PayPal, Apple Pay and Google Pay. We do not process orders until payment is received. Card payments are taken securely by our payment provider, BigCommerce Payments, and we never see or store your full card number.

Natural products. Our honey, beeswax and candles are natural. Colour, flavour, texture and appearance vary by season and batch, and honey sets (crystallises) naturally. This is not a fault. Photos are a guide only.

3. Delivery

Delivery areas, charges, carriers and timescales are set out on our Delivery and Shipping page, which is part of these terms. We will deliver orders in line with our estimated delivery times, counted from the day of dispatch, and in any case within 30 days of your order unless we agree otherwise with you.

Please check your delivery address and postcode before you order. If you give us an incorrect address, we are not responsible for the resulting delay or loss. Please also leave a valid contact number.

Risk and ownership. Your order stays at our risk until it is delivered to you or to someone you nominate. Ownership passes to you when we receive full payment. For items you collect from us, risk passes to you when you collect them.

If your order is late or does not arrive, please contact us. If it arrives damaged, see section 5.

4. Cancelling and returning goods

Before we dispatch. You can cancel all or part of your order at any time before we dispatch it. Contact us and we will refund you. If you cancel only part of your order, the delivery charge may change.

Your 14-day right to cancel. If you are buying as a consumer, you can cancel your order within 14 days, without giving a reason. The 14 days start the day after you receive the goods, or the last of them if they arrive separately. To cancel, tell us clearly by email, post or telephone before the 14 days end. You can use our contact details in section 1.

Sending goods back. Once you have told us, please send the goods back within 14 days to: Honeyfields Bee Farm, Mile Tree Lane, Aldermans Green, Coventry, CV2 1NT. You pay the cost of returning them. Please keep proof of postage and use a tracked service, because the goods remain your responsibility until they reach us. Please take reasonable care of them. We may reduce your refund if they have lost value because they were handled more than needed to check what they are.

Your refund. We refund the price you paid and the cost of standard delivery to you. If you chose a more expensive delivery option, we do not refund the extra. We refund within 14 days of getting the goods back, or of you showing proof that you sent them, whichever is earlier. We refund to the payment method you used.

What cannot be cancelled. The 14-day right does not apply to:

• live bees, including nucleus colonies and queen bees, because they deteriorate rapidly
• goods made to your specification or clearly personalised
• food and other goods sealed for health or hygiene reasons, once you have opened the seal

These exceptions do not affect your rights if goods are faulty or not as described (see section 5).

5. Faulty, damaged or incorrect items

Goods we sell must be as described, of satisfactory quality and fit for their purpose. If they are not, you have legal rights. Nothing in these terms takes those rights away.

Tell us as soon as you can. If your order arrives damaged, faulty or incorrect, please contact us as soon as possible, ideally within 7 days, and send photos of the item and its packaging. This helps us claim from the courier and sort things out quickly. Your legal rights do not depend on how quickly you tell us.

Your options. If goods are faulty, you can reject them for a full refund within 30 days of delivery. After that, you may be entitled to a repair, a replacement, or a price reduction. We will explain which applies. We refund within 14 days of agreeing that you are entitled to one.

Incorrect items. If we sent the wrong item, we will arrange collection at our cost and send the correct item on a next working day service. Please keep the incorrect item unopened and safe until our courier collects it. If it has been used or lost, please tell us and we will look at each case fairly.

Live bees. If bees or queens arrive dead or unwell, please follow the steps in our Sale of Live Bees Policy.

6. Live bees: nucleus colonies and queen bees

Live bees are living animals, so some terms are different. This section is a summary. Our Sale of Live Bees Policy gives the full details and is part of your contract.

Nucleus colonies (5-frame nucs)

• Nucleus colonies are collection only from our farm. We will contact you when yours is ready and agree a collection day.
• A booking fee reserves one or more nucleus colonies in your name until the date we agree for you to pay the balance and collect. If you cancel, or do not pay the balance by that date, the nucleus goes back on sale and the booking fee is not refunded. We refund the booking fee in full if we cannot supply the nucleus.
• Once a nucleus leaves our property, it is your responsibility. Keep it out of direct sunlight in a cool place and transfer it to its hive promptly. If it overheats it may die.

Queen bees

• Our queens are naturally mated. They are either raised in the UK or imported with an official health certificate, in line with bee health rules.
• Most of our queens have a good temperament, but we cannot guarantee it. We also cannot guarantee that your colony will accept a queen, and we do not replace queens that are not accepted.
• We will replace a queen that is drone-laying or not laying if you send a photo as evidence. We may ask you to return her.
• Queens are sent by Royal Mail Special Delivery. Dispatch times, delivery options and what to do if your queen is late or arrives dead are in our Sale of Live Bees Policy and our Delivery and Shipping page.

All live bees. They cannot be returned, and the 14-day right to cancel does not apply (see section 4). Once they are in your care, you are responsible for keeping them properly and following bee health rules. This does not affect your rights if bees are dead, unwell or not as described when you receive them.

7. Safe use of our products

Please read the labels and any instructions that come with your order.

8. Our liability and other terms

Our liability. If we break these terms or are negligent, we are responsible for loss or damage you suffer that was a foreseeable result. We are not responsible for loss that was not foreseeable. We supply goods for private use only, and we are not liable for lost profit or other business losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Nothing affects your legal rights.

Events outside our control. We are not liable for a delay or failure caused by something outside our reasonable control, such as severe weather, a courier strike, a bee disease or pest restriction, or a shortage of stock. We will tell you if this affects your order, and refund you if we cannot supply it.

Our website. We try to keep our website accurate and available, but we cannot promise it will always be error-free or uninterrupted. The website, photos, text and logos belong to Honeyfields Bee Farm. You may not copy or publish any part of them without our written permission.

Your information. We use your personal data as described in our Privacy Policy.

Changes to these terms. We may update these terms. The version on our website when you place your order is the one that applies to that order.

If something goes wrong. Please contact us first so we can put it right. For free independent advice on your consumer rights, you can contact Citizens Advice (opens in a new tab).

General. If part of these terms is found to be unenforceable, the rest still apply. These terms are governed by the law of England and Wales, and its courts can settle any dispute. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.