For use when accicentally ordering a queen bee with click and collect.
Royal Mail Special Delivery Guaranteed by 1pm add on.
Important Information & Store Policies
Opening Hours & Placing Your Order
Opening Hours
Honeyfields Bee Farm telephone line is open between 9:00 am and 5:00 pm Monday–Saturday (closed on bank holidays). We also close over the Christmas period from 23rd December to 3rd January.
Placing Your Order
You can order any items listed on the website by selecting them into your basket and following checkout instructions. You will have a chance to review your order before completing payment.
Personal information must be accurate. Payment can be made via credit/debit card or PayPal. Orders are processed once payment is received, and confirmation emails will be sent automatically. You retain the right to cancel all or part of your order prior to dispatch.
Delivery, Returns & Order Errors
Delivery
In-stock goods are dispatched promptly and typically arrive within 3–4 days from dispatch. Please ensure your delivery address, phone number, and postcode are correct upon checkout.
Order Errors
Should there be an error with your order, notify us in writing within 7 days of receipt. We will arrange collection of the incorrect order and dispatch the corrected item on a next working day service upon receipt.
Returns Policy
Please contact us first before returning any item. Unwanted items returned unopened in their original condition qualify for a refund or replacement. Return postage costs apply. Opened or part-used goods cannot be returned.
5 Frame Nucleus Colonies (Collection Policy)
Booking Fee
Booking fees reserve one or more nuclei under your name until the agreed payment/collection date. Booking fees are non-refundable if you cancel or fail to pay by the agreed time. Fees are fully refunded if we are unable to supply the product.
Collection Terms
All Nucleus colonies are collection only. Our team will contact you when your nucleus is ready to arrange a collection day.
Queen Bees & Live Bee Postage
Queen Bees Policy
All imported queen bees enter via the UK Government IPAFFS system with UK health certificates verified by an NBU inspector. While selected for good temperament, temperament cannot be guaranteed.
We cannot guarantee acceptance of queens into your colony and do not take responsibility for failed acceptance. Drone-laying or non-laying queens will be replaced upon photo evidence.
Postage Details
Orders placed before 9:00 am qualify for same-day dispatch (Monday–Friday). Live queen bees cannot be returned.
